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Course configuration

Intensive Group Instruction

Telephoning | CEF A2 | Berlitz Level 3-4

Small group - huge success

Benefit from the special motivation of a group lesson. The Berlitz intensive group offers regular language lessons with continuous learning progress.

Your benefits at a glance

  • Regular lesson at fixed times
  • Language course in small groups with a maximum of 6 participants
  • Qualified native-speakers instructors
  • Motivating group dynamics

Course Content

Keep your cool when the heat is on

A seminar for all those who must make a lot of phone calls as part of their job and have resolved to no longer shy away from making calls in English. Learn the language basics, how to announce yourself correctly, spell, put calls through, apologize, postpone meetings, return calls and arrange meetings.

Seminar Contents

  • Linguistic basics
  • Vocabulary and phrases for making calls
  • The English telephone alphabet
  • Starting and ending telephone conversations
  • Receiving and leaving messages
  • Exchanging information
  • Arranging appointments
  • Dealing with complaints and claims
  • Small talk
  • Intercultural differences on the telephone

Additional information


Monday18:30 - 20:00
Wednesday18:30 - 20:00


Berlitz Level 2 | CEF Level A 2.1 

You are able to hold simple conversations in at least one of the present, past, or future tenses.

Additional information: Berlitz Level/CEF Level

Language Goal

Berlitz Level 3 | CEF Level A 2.2 

You can hold a simple conversation in a social and business context.

Additional information: Berlitz Level/CEF Level