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Course configuration

Business English Workshop

Telephoning | CEF A2 | Berlitz Level 3-4

The goal-oriented compact training

Choose from the comprehensive range of Berlitz workshops: effective language training for all employees who want to master work-related content in English in the shortest possible time.


  • Compact, goal-oriented training
  • Training and practice using realistic, interactive case studies
  • Reduction of inhibition to speak
  • Group lessons with up to 6 people
  • Price includes learning material

Course Content

Keep your cool when the heat is on

A seminar for all those who must make a lot of phone calls as part of their job and have resolved to no longer shy away from making calls in English. Learn the language basics, how to announce yourself correctly, spell, put calls through, apologize, postpone meetings, return calls and arrange meetings.

Seminar Contents

  • Linguistic basics
  • Vocabulary and phrases for making calls
  • The English telephone alphabet
  • Starting and ending telephone conversations
  • Receiving and leaving messages
  • Exchanging information
  • Arranging appointments
  • Dealing with complaints and claims
  • Small talk
  • Intercultural differences on the telephone

Additional information


Thursday08:45 - 17:00
Friday08:45 - 17:00

Eine Pause findet zwischen 12.30 und 13.15 Uhr an beiden Tagen statt.


Berlitz Level 3 | CEF Level A 2.2 

You can hold a simple conversation in a social and business context.

Additional information: Berlitz Level/CEF Level

Language Goal